Refund policy
The Montero
Refund & Exchange Policy
At The Montero, we want you to be completely satisfied with your purchase. If you encounter any issues with sizing or receive a damaged item, we offer a hassle-free 7-day exchange policy.
01
Time Frame
You have 7 days from the date of delivery to request an exchange.
02
Eligibility
Exchanges are available for items with size issues or any damage caused by our side.
Process
01
Contact Us
Contact our customer service team within 7 days of receiving your order.
02
Share Details
Provide your order number, a description of the issue, and any relevant photos.
03
We Guide You
Our team will guide you through the exchange process and provide you with a return shipping label if necessary.
Conditions
Items must be in their original condition, unworn, unwashed, and with all tags attached.
We appreciate your understanding and cooperation. Thank you for shopping with The Montero!
The Montero