Frequently Asked Questions

Do you deliver to all emirates?

Yes. THE MONTERO delivers across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery within Dubai typically takes 1-2 business days; other emirates may take 2-4 business days.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on all orders across the UAE, alongside online card payment options.

What is your exchange and return policy?

We offer a 7-day return and exchange window from the date of delivery, provided items are unused and in original packaging. See our full Refund Policy for details.

How do I know my size?

Each product page includes a size guide. If you're between sizes or unsure, feel free to contact us before ordering and we'll help you choose.

Do you ship outside the UAE?

Currently, THE MONTERO ships exclusively within the United Arab Emirates.

How can I track my order?

Once your order ships, you'll receive tracking details via email or WhatsApp so you can follow its progress to your door.